Appointment Terms and Conditions

Appointment

Terms and ConditionsThe Terms and Conditions of Sale (Conditions) below govern the contract between Highway Health Group LTD t (we, us, our), and you as the customer (you), and do not affect your statutory rights: Our trained, registered medical professionals specialising in ultrasound and health, which may include radiographers, midwives or doctors (referred to as sonographers), carry out all our non-diagnostic scans.  If during a scan or appointment, our medical professional observes any development issues, they will discuss their findings. In such cases, we will refer you to your NHS care provider for further medical advice.
As a non-diagnostic clinic, we are unable to provide any medical advice on diagnosis or feedback on diagnostic results. A report completed by us is merely a brief assessment of your health and never intended to substitute the NHS. It’s vital that you take advantage of all services available to you, as NHS’s primary goal and intent are to identify abnormalities and administer medical diagnostics. You should still attend your NHS appointments regardless of the outcome of our scans & appointments.
 
 
Photography and recording (including sound) are allowed on our premises for personal use only, not for media use without prior permission. To attend your appointment, you must be 18 years or older; if you are a minor,  a responsible adult must accompany you. A responsible adult refers to a person who is above 18 years of age and is your parent, step-parent, legal guardian, grandparent, or any valid authority figure. It is important to note that we cannot scan anyone below 16 years of age during a transvaginal procedure. If you wish to amend your selected services or products, kindly get in touch with us, and we will confirm if it’s possible. Our website clearly outlines the prices for our services, and full payment or booking fee options are available. We accept debit or credit cards for payment, except for American Express; we do not accept cash. Once you make a booking, we accept and confirm your booking; if for any reason, we cannot proceed with your booking, we will notify you in writing (email) and not charge any fees. This could be due to unforeseen circumstances that prevent us from delivering our services.
 
 
We require specific details from you, such as your medical history and hospital notes, to provide our services. Failure to provide accurate and complete information permits us to terminate the agreement or levy an additional sum for work carried out to obtain the correct information. We will not take responsibility for any delays in providing services if you do not provide necessary data. In case of non-payment or failure to provide essential information to offer services, we may cancel or suspend our services. We will refund any money paid in advance, but we may reduce the refund by reasonable expenses incurred. We retain the copyright of all images taken by us. Upon complete payment for our services, the ownership of the report will revert to you. We will make reasonable efforts to ensure that your appointment runs on time, delays may occur when other clients receive sensitive results. 
 
 
We hold no responsibility or liability in case of any injuries, loss or damage caused to your personal belongings while you are at our premises. Our liability is limited to a foreseeable result of failure to abide by the contract and a failure to use reasonable care and skills. Any loss or damage that is not a foreseeable or not caused by us is not our responsibility. We are not liable for any business losses, as we solely provide domestic and private services. We do not attempt to exclude or limit our liability to you contrary to the law. Highway Health Group  LTD owns all the intellectual property used in marketing our services and manages and upholds the website and booking system. 
 

Refund Policy (25/01/2025)

We understand that plans can change. Our appointments involve reserving clinical time, staff, and facilities, and once booked these cannot always be reallocated at short notice.

1) Change of mind / voluntary cancellation

If you cancel your appointment after booking, you may not be entitled to a refund.
However, we may offer one free reschedule where possible if you provide 24 hours notice.

2) Cancellation or rescheduling by the clinic

If we need to cancel your appointment for any reason, you will be offered:

  • an alternative appointment date/time (subject to availability)

  • cancellation (no refund given)

3) Missed appointments / late arrival

If you do not attend your appointment, or arrive too late to complete the scan safely and within your appointment time, the booking will be treated as a missed appointment and no refund will be given or rescheduled appointment.

4) Scan limitations and expected outcomes

Ultrasound imaging depends on factors outside our control, including gestational age, maternal body habitus, fetal position, and bladder/bowel interference. For this reason, we cannot guarantee specific images, heartbeat visualisation, gender confirmation, or 3D/4D results. Gender scans may be subject to re-scans due to positioning. No refund will be given if we are unable to see the gender. 

If the scan is completed and our clinician has provided the service, no refund is payable due to dissatisfaction with images or outcomes beyond our control.

5) If we are unable to complete the scan

If our sonographer determines that a scan cannot be completed (for example, due to clinical limitations, safety concerns, or equipment issues), we will offer one of the following (at our discretion):

  • a free repeat appointment, or

  • a full refund (where appropriate).

6) Consumer rights

Nothing in this policy affects your statutory rights.
If the service is not carried out with reasonable care and skill, or is not provided as agreed, you may be entitled to a repeat service or a refund in line with applicable consumer law.

OUR SERVICES ARE NON REFUNDABLE ONCE BOOKED

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